Help Center
Quick answers for setup, integrations, analytics, billing, and Kai—so you can get back to optimizing campaigns.
Documentation
Complete guides and tutorials
Email support
Reach Tekreign at connect@kampalo.com. We typically respond within one business day.
Send emailDisconnecting integrations or deleting your account
In the Kampalo app, disconnecting an integration permanently deletes synced data for that connection—there is no recovery. The integration slot stays used; contact support if you disconnected by mistake. Admins can permanently delete an Individual account or an Enterprise workspace from Settings → Preferences (Danger Zone). After self-delete we keep a hashed email for up to 30 days so the same address cannot immediately create a new workspace. Team members cannot delete the workspace.
Read full data deletion & disconnection instructions →Getting Started
How do I create an account?
Open kampalo.com pricing, choose Start free or Start 30-day trial, enter your email, verify it, and complete your profile.
What subscription plan should I choose?
Start on Free (one integration slot; you cannot create boards). Individual Starter is £8/month or £80/year with a 30-day trial (no card required): Kai, 4 slots, and you can create 4 boards in one workspace. Enterprise is £40/month or £400/year with the same 30-day trial for agencies: Kai, 16 slots, 16 boards pooled across the org, and up to 4 full brand workspaces. Billing is in GBP.
How long does setup take?
Account setup takes less than 5 minutes. Platform connections typically take 2-5 minutes per integration.
Platform Integrations
How do I connect my Google Ads account?
Go to Settings → Integrations, click "Connect Google Ads", sign in with your Google account, and authorize access. Select the accounts you want to connect.
How do I connect Shopify?
Go to Connect, choose Shopify, enter your shop domain, and sign in. One shop login covers products, orders, customers, and store analytics. Shopify is its own platform connection — not folded into Google or Meta.
Why is my Meta Ads connection failing?
Ensure you have admin access to the ad account, try disconnecting and reconnecting, or check that your Facebook account permissions are correct.
Can I connect multiple accounts from the same platform?
Yes. Free includes one slot. Starter allows 4 shared slots; Enterprise allows 16. Each Google Ads or Meta Ads account uses one slot. GA4 and SEO each use one slot per Gmail (all properties/sites included). Meta Organic uses one slot per Meta login. Each Shopify store uses one slot. You can connect more than one Gmail. Disconnecting does not return a slot — reconnect the same account, or contact support if you attached the wrong one.
How do I refresh data from connected platforms?
Click the "Refresh" button next to any connected platform in Settings → Integrations, or wait for automatic sync every 4-6 hours.
Analytics & Reporting
What metrics does Kampalo track?
We track spend, impressions, clicks, conversions, ROI, ROAS, CTR, CPA, conversion rate, and related KPIs across connected platforms.
How do I create a custom report?
Navigate to Reports → Create New Report, select your date range, platforms, metrics, and filters, then save or schedule the report.
Can I compare performance across platforms?
Yes. KPI Comparison is Google vs Meta ads (Enterprise). Boards mix SEO, GA4, ads, and organic into one view. Free cannot create boards. Starter can create 4; Enterprise can create 16, shared across all brand workspaces — not 16 per brand. Linking campaigns does not use an integration slot.
How many boards can I create?
Free cannot create boards. Starter can create 4 in that workspace. Enterprise can create 16, pooled across the agency home and up to 4 brand workspaces — not 16 per brand. Creating a board does not use an integration slot. Google Ads plus Meta Ads alone is Comparison, not a board. Boards page.
What is a brand workspace on Enterprise?
Each of the four brands is a full Kampalo workspace: its own Google, Meta, SEO, GA4, and Shopify connections, plus its own white-label reports. Billing, 16 slots, 16 boards, and Kai tokens are shared across the agency. Switch brands from the top bar; create, rename, or delete them on Clients.
How accurate is the data?
Data is pulled directly from platform APIs and synced regularly. Some metrics may have slight delays due to platform processing times.
Kai AI Assistant
What is Kai?
Kai is Kampalo’s AI marketing assistant on Starter and Enterprise (not Free). Ask questions in plain language about Google Ads, Meta, Shopify, GA4, organic Facebook/Instagram insights, and SEO; Kai answers from your synced data and highlights which campaigns to scale. Kai does not pause live campaigns.
Does Kai call Google or Meta live in chat?
No. Kai uses campaign stats already synced into Kampalo. Refresh integrations in the app when you need newer numbers.
Can I use Kampalo in Claude, ChatGPT, or Gemini?
Yes, on Starter and Enterprise. The Kampalo plugin is live in Claude, ChatGPT, Gemini, Grok, and Glama, and Cursor or any MCP client can connect to be.kampalo.com/mcp. It can brief synced data, propose a campaign pause or a daily-budget change of up to 20%, run it only after you confirm, set ads and SEO alerts, save dry-run ROAS rules, and generate report JSON. It does not create campaigns. See the MCP server page for setup.
Where can I learn more about Kai?
Visit the Kai product page for how questions work, what data Kai can see, and how it fits with your dashboards.
Account & Billing
How do I upgrade my plan?
Go to Settings → Plan, choose Starter or Enterprise and monthly or yearly, then complete Stripe Checkout. Changes apply after payment confirms.
Can I cancel my subscription anytime?
Yes. Cancel from Settings → Plan. Access stays until the end of the paid period; Stripe does not charge the next cycle.
Do you offer refunds?
Refunds are handled on a case-by-case basis. Contact our support team to discuss your situation.
What payment methods do you accept?
Paid plans are billed in GBP through Stripe Checkout (major cards). Add or replace the card on file, and download invoices, from Settings → Invoices & cards. You can switch monthly or yearly, and cancel at period end from Settings → Plan.
Troubleshooting
My data is not updating. What should I do?
Try manually refreshing the data, check that platform connections are active, verify API status, and ensure your account hasn't been disconnected.
I'm seeing incorrect metrics. Why?
Verify that platform connections are working, check date ranges, ensure you have proper account permissions, and contact support if discrepancies persist.
The dashboard is loading slowly. How can I fix this?
Clear your browser cache, try a different browser, reduce the date range, or disconnect and reconnect problematic platform integrations.
I can't log into my account.
Use the "Forgot Password" link, check your email spam folder, ensure cookies are enabled, or contact support for account recovery.
Still Need Help?
Our team is here to help you get the most out of Kampalo. Email connect@kampalo.com and we will get back to you as soon as we can.